Data Protection

OKBet Privacy Policy – How We Protect Your Data

At OKBet, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know.

Last Updated: January 2025 AES-256 Encrypted Bangladesh Players
Your Privacy at a Glance
We never sell your personal data to third parties
All data is encrypted in transit and at rest
You can request deletion of your data at any time
Payment details are never stored in plain text
We only collect data that is necessary to operate OKBet
Privacy Principles

Six Ways OKBet Keeps Your Data Safe

These are the core principles that guide how OKBet handles your personal information every single day.

Minimal Data Collection

OKBet only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We don't collect data just because we can — every data point we hold has a clear, stated purpose.

End-to-End Encryption

All data transmitted between your device and OKBet servers is protected with AES-256 encryption — the same standard used by banks. Your personal information and payment details are never sent or stored in plain text on any OKBet system.

No Data Selling

OKBet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within OKBet and the trusted service providers we use to operate the platform — nothing more.

Transparent Data Use

We tell you exactly what data we collect and why. There are no hidden data practices at OKBet. This Privacy Policy is written in plain language so you can understand it without needing a legal background — because you deserve to know what happens to your information.

Your Rights, Respected

You have the right to access, correct, or delete your personal data held by OKBet at any time. You can also request a copy of your data or ask us to restrict how we use it. We process all data rights requests within 30 days of receipt.

Regular Security Audits

OKBet's data security infrastructure is reviewed regularly by independent security professionals. We conduct penetration testing, vulnerability assessments, and access control reviews to ensure your data remains protected against evolving threats.

Contents
Before you read: This Privacy Policy applies to all users of the OKBet platform at okbet.onl and the OKBet mobile application. By registering an account or using OKBet, you confirm that you have read and understood this policy. If you have questions, our support team is available 24/7 via live chat.

01 Introduction

OKBet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how OKBet collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the OKBet platform.

We understand that handing over personal information to an online platform requires trust. That trust is something OKBet takes seriously. We have designed our data practices around the principle that your information belongs to you — we are simply the custodians of it while you use our service.

This policy is written in plain English so that every OKBet player in Bangladesh can understand it clearly. If anything in this policy is unclear, please contact our support team and we will explain it to you directly.

Our commitment: OKBet will never use your personal data in a way that is not described in this Privacy Policy. If we need to use your data for a new purpose, we will update this policy and notify you before doing so.

02 Data We Collect

OKBet collects the following categories of personal data from registered players:

Data Category Examples Required?
Identity Data Full name, date of birth, national ID number Yes
Contact Data Email address, phone number Yes
Financial Data bKash/Nagad number, transaction history Yes
Technical Data IP address, device type, browser, OS Automatic
Usage Data Games played, bets placed, session duration Automatic
Verification Data ID document photos, selfie for KYC On request
Communication Data Live chat transcripts, support emails When used

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Collect Your Data

OKBet collects your personal data through the following channels:

  • Direct registration: When you create an OKBet account, you provide your name, contact details, date of birth, and payment information directly to us.
  • Account activity: Every time you log in, place a bet, make a deposit, or contact support, data about that interaction is recorded automatically.
  • Device and browser: When you access OKBet, your device automatically sends technical information including your IP address, browser type, and operating system. This is standard for all websites.
  • Cookies and tracking: OKBet uses cookies to maintain your session, remember your preferences, and analyse how the platform is used. See the Cookies section below for full details.
  • Identity verification: If you are asked to complete KYC verification, you will submit identity documents directly through the OKBet platform. These are processed securely and not stored longer than necessary.
  • Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers may share transaction confirmation data with OKBet to reconcile your account balance.

04 How We Use Your Data

OKBet uses your personal data for the following purposes:

  • To create and manage your OKBet account and verify your identity.
  • To process deposits, withdrawals, and betting transactions accurately.
  • To detect and prevent fraud, money laundering, and other prohibited activities.
  • To comply with legal and regulatory obligations applicable to OKBet's operations.
  • To provide customer support and respond to your queries and complaints.
  • To send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
  • To personalise your experience on OKBet, including recommending games you may enjoy based on your activity.
  • To send you promotional communications about OKBet bonuses and offers — only if you have opted in to receive them.
  • To analyse platform usage patterns and improve the OKBet product for all players.
  • To conduct responsible gaming assessments and intervene if we identify signs of problem gambling.
Marketing communications: OKBet will only send you promotional emails or SMS messages if you have explicitly opted in during registration or in your account settings. You can opt out at any time by updating your communication preferences in your account or by contacting support.

05 Data Sharing

OKBet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

  • Payment processors: bKash, Nagad, Rocket, and bank partners receive the minimum data required to process your transactions securely.
  • Identity verification providers: When KYC verification is required, your identity documents are processed by a certified third-party verification service operating under strict data protection standards.
  • Game providers: Some OKBet games are provided by third-party studios. These providers may receive a pseudonymous player identifier to operate the game, but they do not receive your name, contact details, or financial information.
  • Legal authorities: OKBet will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or to protect the safety of our players and staff.
  • Business transfers: In the event of a merger, acquisition, or sale of OKBet's business, your data may be transferred to the acquiring entity. You will be notified before any such transfer takes place.
Our standard: Every third party that receives OKBet player data is required to handle it in accordance with data protection standards equivalent to those described in this Privacy Policy. We do not work with partners who cannot meet this standard.

06 Data Retention

OKBet retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance obligations. The specific retention periods we apply are:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for seven years for financial compliance purposes.
  • Customer support communications are retained for three years.
  • Technical and usage data is retained for up to 24 months and then anonymised or deleted.
  • KYC verification documents are retained for five years after the verification was completed.

When the applicable retention period expires, OKBet securely deletes or anonymises your personal data so that it can no longer be linked back to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and restrict access to the remainder.

07 Data Security

OKBet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

  • AES-256 encryption for all data in transit and at rest.
  • Secure HTTPS connections enforced across the entire OKBet platform.
  • Role-based access controls ensuring that only authorised OKBet staff can access player data, and only to the extent required for their role.
  • Regular penetration testing and vulnerability assessments conducted by independent security professionals.
  • Two-factor authentication available for all player accounts and mandatory for all OKBet staff accounts.
  • Automated fraud detection systems that monitor account activity in real time for signs of unauthorised access.
  • Secure, certified payment processing — OKBet never stores full payment card numbers or mobile banking PINs.
Data breach response: In the unlikely event of a data breach that affects your personal information, OKBet will notify affected players within 72 hours of becoming aware of the breach, in accordance with applicable data protection regulations.

08 Cookies

OKBet uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. The types of cookies we use are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate OKBet. You cannot opt out of essential cookies without stopping use of the platform.
  • Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit.
  • Analytics cookies: Help us understand how players use OKBet — which pages are visited most, where players drop off, and how the platform can be improved. Analytics data is aggregated and does not identify individual players.
  • Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns that may indicate account compromise.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of OKBet. For full details on the cookies we use, please contact our support team.

09 Your Privacy Rights

As an OKBet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team:

Right to Access

Request a copy of all personal data OKBet holds about you. We will provide this within 30 days.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where we are not legally required to retain it.

Right to Restrict Processing

Ask us to limit how we use your data while a dispute or review is in progress.

Right to Portability

Receive your personal data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to OKBet processing your data for direct marketing or profiling purposes at any time.

How to exercise your rights: Contact OKBet support via live chat or email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and complete it within 30 days.

10 Children's Privacy

OKBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an OKBet account or provided personal data to us, please contact our support team immediately at [email protected].

Upon receiving a verified report of underage registration, OKBet will close the account, delete all associated personal data, and return any deposited funds to the payment source within 5 business days.

11 Changes to This Privacy Policy

OKBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a prominent notice on the OKBet platform for at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of OKBet after a policy update constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how OKBet handles your personal data, please get in touch with our team. We are available around the clock and take all privacy enquiries seriously.

  • Live Chat: Available directly on the OKBet platform — the fastest way to reach us.
  • Email: [email protected] — include "Privacy Policy" in your subject line for faster routing.
  • FAQ: Visit /faq for answers to common questions about your account and data.
Response commitment: All privacy-related enquiries are acknowledged within 48 hours. Data rights requests are completed within 30 days. If your request is complex, we will let you know within the first 48 hours and provide an updated timeline.
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